OUR MISSION

At Petsy 4 Life, we are dedicated to enhancing the well-being and joy of pets through our carefully curated selection of high-quality products. Our mission is to provide durable, functional, and stylish items that cater to the diverse needs of both pets and their owners. We understand that pet ownership is a commitment that requires the right tools and resources, which is why we focus on offering products that promote a healthier lifestyle for your furry companions.

OUR COMMITMENT TO QUALITY

Our range includes adjustable dog leads designed for safe outdoor adventures, ensuring your pet can explore the world while staying safe. In addition, we offer interactive chew toys that not only entertain, but also promote dental health, addressing a key aspect of pet care. Research shows that 80% of dogs show signs of dental disease by the age of three, emphasizing the importance of preventive measures. Apart from this, you can find other useful things for your pet in our offer.

FAQs

How can I contact Petsy 4 Life?

You can email us at info@petsy4life.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

No. Currently, we ship only to the United States.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us atinfo@petsy4life.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.